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客户服务支持专员(台湾国语+英文)

面议
Booking.com-缤客
浦东新区
  • 旅行社及旅游预订  |
  • 500人以上  |
  • 2019-10-18

  不限工作经验  不限学历   招若干人  性别:不限
  不限 不限 不限   年龄:不限

职位信息


Are you excited by the chance to use your skills to solve problems and make an impact in your day-to-day work? Can you use your sharp social skills to give Booking.com's partners a friendly, personal and positive experience every time? If so, you could be the hero we’re looking for!
 Who we are:
Booking.com is the planet’s #1 accommodation site. Booking.com’s diverse team, 15,000 strong, is united by a single mission: to empower people to experience the world. Whether in Shanghai or at one of the over 200 offices worldwide, we work hard to help make more than a million travel dreams come true every single day.
Supporting them as they do, as well as our partners who help them do it, is Booking.com’s globally diverse Customer Service department. Over 8000 people strong, speaking more than 40 languages, in 13 countries worldwide – the CS department is connected by a love of travel and a passion for creating an incredible experience for Booking.com’s guests and partners, 24 hour a day, 7 days a week.
So, are you ready?
You’ll need:
Fluency in English and Taiwanese
An affinity for offering excellent customer service
Ability to adapt and work well under pressure in a fast-paced environment
Ability to take ownership and solve problems
Positive and resilient attitude
Great teamwork skills
What you’ll be doing:
Liaising between guests and partners to resolve medium to high complexity issues via phone and email on various topics such as:  modifications, cancellations or confirmation of reservations, special requests, easy complaints,  etc.
Providing accurate, valid, and complete information by using the right tools, methods, and processes.
Ensuring a high level of customer service and a positive guest experience
Supporting your colleagues with peer learning, and being open to feedback from others
Positively participating in company events, and in weekly team meetings
Taking part in new projects and tests that we may need your help with
Promoting the Booking.com culture.
What you’ll get in return:
We offer you many benefits when joining our team.
Full time paid training of 4 weeks
Annual leave entitlement
Quarterly bonus plan
Work schedule provided 4-6 weeks in advance
Catered lunch or dinner depending on your work schedule
Booking.com discount
Health insurance
Continuous growth potential, and free and on demand professional training courses
Want to apply?
If you like what you see then click the link below to apply! The next page will begin a competency test which is Step 1 of the recruitment process. This should take no longer than 45 minutes to complete.
 The hiring company Booking.com Customer Service Center (Shanghai) Co. Ltd. is one of Booking.com BV’s and/or BookingSuite BV’s support companies in China. Booking.com Customer Service Center (Shanghai) Co. Ltd. is looking for a Customer Service Guest Specialist - Taiwanese. Booking.com BV is the company behind Booking.com™, the market leading online accommodation reservation service in the world. BookingSuite BV is the company which operates Booking.com’s™ newly established Accommodation Marketing Services division. All references to “Booking.com" refer to Booking.com BV.



联系方式


联 系 人: 张静涛
公司网址:
地 址:上海市浦东新区浦电路360号陆家嘴投资大厦16楼
邮政编码:200122



公司信息


Booking.com隶属Booking Holdings集团,是全球知名的在线住宿预订网站。母公司Booking Holdings集团更是全球在线旅游服务业先锋,为欧洲、美洲、亚太、中东及非洲220多个国家及地区的用户提供服务。
Booking Holdings集团旨在帮助每一个人实现环球旅行、探索世界的梦想。
Booking.com B.V. 公司于1996年成立,向用户提供各种类型住宿的优惠价格,其中既有小型的家庭经营住宿加早餐旅馆,也有五星级豪华酒店。Booking.com 缤客于2010年在中国成立第一个办公室,由最先的6个人发展至今,目前我们在中国总员工数已发展至近750人,并在上海、北京、成都、广州、西安、青岛、三亚成立了办公室。
Booking.com总部坐落在阿姆斯特丹环境优美的城中运河边,在全球设有200多个办公室,有超过1.7万名勤劳勇敢又极具才华的小伙伴。我们热爱旅行,努力工作,希望为同样热爱旅行的你在全球14万多个目的地提供最无与伦比的住宿选择。
我们的网站有43种语言版本,用户体验领先业界,背后的技术开发与支持,市场推广和分销团队都十分优秀。我们聚焦用户体验,全力为每一位客人和合作伙伴提供超一流的服务。我们的付出都写在了这些数字里:24小时内获得155万份订单;提供2900多万间客房;酒店、公寓、民宿、度假别墅及其他各种类型全覆盖,总有一款适合你!

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